Developing Your Teams’ Soft Skills

In this breakout session, we will present on developing the critical intangible soft skills for restoration teams. Service managers, business development, estimators, CSRs, and technicians (especially) need guidance in communication, self-awareness, and confidence. Most restoration companies neglect training in these essential interpersonal skills. Equipping teams with stronger soft skills can raise customer expectations and boost owner profits. This session will explore practical strategies for restoration professionals to cultivate these soft skills, complementing their technical expertise. Investing in soft skill development positions teams for greater success and optimizes business performance.